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Frequently asked questions

Short answers to the questions we hear most.

If something you want to know isn’t covered here, email us at info@elementsmarketing.ie or send us a message.

Platform

What Engage actually does, and how it fits an existing HR stack.

What is Elements Engage?
Engage is the engagement and culture intelligence platform for HR leaders at 50–500-person organisations. It brings three things into one subscription: a structured Culture Audit for periodic deep-dives, an always-on Culture Compass that keeps a live read on engagement, and a library of action plans, workshop kits and comms templates you can run with your team next week.
Who is Engage built for?
Heads of People, HR Directors and People & Culture leads at organisations of roughly 50 to 500 employees. It is a management tool — not another inbox app for every employee. Your team answers short diagnostics; you get the cockpit that turns those responses into a defensible plan you can present at the next exec meeting.
How is Engage different from a traditional engagement survey tool?
Traditional survey tools hand you a report and leave you to work out what to do next. Engage closes the loop — every finding is matched to a workshop kit, comms template or event playbook, so the gap between “we have a problem with leadership communication” and “we have a 30-day plan to move it” is a couple of clicks, not a consulting project.
What’s the difference between Culture Audit and Culture Compass?
Culture Audit is a one-off, structured deep-dive — the right tool for “we need a defensible baseline before the board meeting”. Culture Compass is continuous — a lightweight, always-on pulse that flags drift on engagement, leadership and communication between audits. Most customers run a Culture Audit quarterly and leave Culture Compass on permanently.
Can we integrate Engage with our HRIS or Slack?
Not yet, but it’s on the roadmap. For launch we’re deliberately staying focused on being the best cockpit for HR leaders; SSO, SCIM provisioning from your HRIS, and Slack/Teams nudges are the next integrations we’ll ship. If one of those is a must-have for you, email info@elementsmarketing.ie and we’ll flag you when it goes live.

Pricing & plans

How billing works, what’s included, and how tiers scale with headcount.

How is Engage priced?
Per employee, per month, billed annually. We scale with headcount because culture work does — a 400-person org has more to co-ordinate than a 60-person one. There are three tiers: Foundation at €3/employee/mo (50–150 people), Growth at €5/employee/mo (150–350), and Enterprise for 350–500+ with custom pricing.
What’s included in every plan?
Every plan includes the full platform — Culture Compass, the action-planning library, core dashboards, role-based seats for your HR and leadership team, and email support. Growth adds quarterly Culture Audits, peer benchmarks and a quarterly strategy review. Enterprise adds SSO/SCIM, leadership-specific diagnostics, a dedicated Culture Partner and an exec reporting pack.
Do you offer a free trial?
We don’t run a self-serve trial — Engage is most useful once your team has answered one diagnostic, and that’s better done with a short setup call. Instead we offer a 30-minute walkthrough with sample data, and Foundation and Growth tiers come with a 30-day money-back guarantee from your first payment.
Can we cancel any time?
Subscriptions are annual and can be cancelled at renewal. If something isn’t working mid-term, email us — we’d rather fix the thing than keep you in a plan you don’t want to be in.
What currency is pricing in, and do you charge VAT?
Prices are in Euro. For Irish customers we charge Irish VAT. For EU customers outside Ireland with a valid VAT number we apply reverse charge. For non-EU customers VAT doesn’t apply.

Security & data

Where your data lives, who can see it, and what we’ve built in by default.

Where is our data stored?
All customer data is hosted in the EU (Ireland). We use Supabase for the database, auth and storage, and Vercel for application hosting — both with EU data residency selected. Data never leaves the EU/EEA without appropriate safeguards (Standard Contractual Clauses).
How does access control work?
Every query is gated by row-level security at the database — a user can only read the rows they are entitled to, enforced by Postgres before the data ever leaves the database. In addition to that, we ship role-based permissions inside the app (org admin, HR partner, member). On Enterprise, SSO and SCIM provisioning tighten the loop further.
Is Engage GDPR-ready?
Yes. Engage is built for GDPR from day one — data processing agreements with every subprocessor, a documented lawful basis per data category, and self-service data access, export and erasure from every user’s account page. Our privacy policy spells out the detail.
Can individual employees see other people’s responses?
No. Individual employee responses are only ever aggregated — the cockpit shows organisation-wide mixes and scores, not individual answers. RLS enforces this at the database layer, not just in the UI. Admins see aggregates; they never see “who answered what”.
What happens to our data if we cancel?
You can export your organisation’s data at any time from the admin console. When a subscription ends we retain data for 30 days (to handle reactivations and accidental cancellations), then permanently delete it from primary storage. Backups are rotated out within a further 35 days.

Rollout & support

What the first 30 days look like and how we help you through them.

How long does onboarding take?
From signed contract to your first Culture Compass responses is usually under a week. Most customers go live inside 48 hours — we set up your organisation, invite your admin team, and help you launch either a Culture Audit or Culture Compass on day one.
Do we need to train our HR team to use it?
Engage is deliberately opinionated so there is very little to learn — the cockpit walks you from measurement to action. Every Growth and Enterprise customer gets a 60-minute onboarding session where we set the first Culture Audit up live with you, and Enterprise customers keep a dedicated Culture Partner for the life of the contract.
What does support look like after rollout?
Email support on every plan, with a reply within one working day. Growth adds priority support (four-hour replies during Irish business hours). Enterprise adds a dedicated Culture Partner who joins your quarterly programme reviews.
Can the Elements team run a workshop for us?
Yes. Every Culture Audit ships with an exec-ready readout; we can also co-deliver the workshops and leadership sessions that come out of it. Workshop delivery is quoted separately from the subscription — email info@elementsmarketing.ie and we’ll scope it.

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